Discover/Masters of ScaleMasters of Scale/How Zoom grew 30x almost overnight

Zoom's founder couldn't find a single happy customer using Skype or Webex

Masters of ScaleMasters of Scale · How Zoom grew 30x almost overnight

“I did not see a single happy customer who told me that really liked the existing solution.”

1:38 / 2:22

However, I did spend a lot of time on talking with those users. Do you like Skype? Do you like Webex? I did not see a single happy customer who told me that really liked the existing solution. Then I realized, what if I build a better solution? I think I have a chance to survive.

Eric Ewan was determined to build a challenger to video call tools like Skype and Webex, but he knew a great product would only be part of the equation. The Zoom founder, like many of the guests on Masters of Scale, believes a strong culture is essential for scaling a business. If you do not have a greater culture,

About this clip

Zoom founder Eric Yuan explains how he validated the opportunity to build a video conferencing competitor by talking directly to users of existing solutions like Skype and Webex. He discovered universal dissatisfaction with current tools, which gave him confidence that building a better solution could succeed in the crowded market.

Why this clip

This reveals the simple but powerful customer research approach that led to one of the most successful B2B products of the decade.

1:38 - 2:2244sfounder story
customer-validationcompetitive-analysisproduct-opportunity

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