Zoom's secret weapon for scaling culture: a simple book club

But later on, it becomes bigger and bigger.

11:39 / 12:23

So really on, we we were very small. Right? You know, almost everyone. Right? It's very easy. But later on, it becomes bigger and bigger. It's really hard. You got to look at everything. Right? From a senior management team, middle layer, individual employees, also do the survey, and also based on interaction with the customers, based on the feedback, how you build your product, how you treat employees, how you recruit employees, how you retain employees. This is your virtual background or this is your, I see a lot of books. Right? This is my real background. These are my books. Background. Right? See, because Zoom, we have a book club. They're real. I can pull it off the shelf. Very early on, we have a book club, and we let employee buy books. We always

About this clip

A Zoom executive explains how maintaining company culture becomes exponentially harder as you scale from a small team to a large organization. They share specific tactics like employee surveys, customer feedback loops, and surprisingly, a company book club that lets employees buy books as a culture-building tool.

Why this clip

Provides concrete, actionable advice on maintaining culture during hypergrowth with specific examples like book clubs that other founders can implement.

11:39 - 12:2344stactical advice

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