The dangerous moment when founders start ignoring customers like they ignore investors
“And then believe when everyone tells you that it's a silly idea.”
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it's quite a well paid job, so people are like, why the hell are you quitting that? Let's go do a start up. Right? Then, you know, you go out to investors and you get kicked in the face over and over again by people saying no. So you get very used to, like, ignoring, and it's kinda true. And you kinda need as a founder. You need to, like, believe in it. Right? And then believe when everyone tells you that it's a silly idea. Right? I'm not gonna prove people wrong. The thing we got wrong was that we started applying that that framework to our customer feedback as well. When customers were like, oh, hey. I want this delivered. We were like, well, no. Like, or wait till we're in Manchester. Wait till we're in. Right? Then we'll deliver it to you. And we just don't get it. So Well, the Yeah. You're right. Just shops were the shops doing
About this clip
Mandeep Singh reveals a critical founder mistake: applying the same "ignore the doubters" mindset used with rejecting investors to actual customer feedback. He explains how this led his team to dismiss legitimate customer requests for delivery and expansion, confusing necessary founder resilience with harmful customer blindness.
Why this clip
This captures a nuanced founder psychology trap that many entrepreneurs fall into but rarely articulate so clearly.
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Mandeep Singh
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