2 clips
RRiding Unicorns · Mandeep Singh
Mandeep Singh reveals a critical founder mistake: applying the same "ignore the doubters" mindset used with rejecting investors to actual customer feedback. He explains how this led his team to dismiss legitimate customer requests for delivery and expansion, confusing necessary founder resilience with harmful customer blindness.
How I Built This
Square co-founder Jim McKelvey explains the pivotal decision to create a physical card reader that plugs into iPhones, despite his co-founder Jack's preference for a software-only solution. He breaks down how they identified the opportunity to replace expensive, bulky $1000 credit card terminals with something portable and affordable.
