How e.l.f. Beauty uses AI to handle 100% of customer DMs
“So I'd say we're always curious, always looking for, like, how can we disrupt?”
views. So I'd say we're always curious, always looking for, like, how can we disrupt? Where can we go? And I'd say the same is true with AI. Our our initial focus on AI is how can it enable our team to do even better. So AI has enabled our community managers to be able to communicate, and basically handle a 100% of the DMs that come in. It's allowed automation in areas that Pete frankly, people don't really wanna do over and over and over again. And so we really look at it as an enabler of how can we better connect with the communities we serve.
And you're you're not worried that getting closer to AI resources will in any way put off,
About this clip
e.l.f. Beauty's leadership explains their pragmatic approach to AI implementation, focusing on automation that enhances team capabilities rather than replacing human connection. They discuss how AI enables community managers to handle all direct messages and automate repetitive tasks, positioning AI as an enabler for better customer relationships.
Why this clip
This clip provides concrete examples of how a successful consumer brand is practically implementing AI to improve operations while maintaining authentic customer connections.
What they said next
Male beauty CEO reveals his secret to understanding female customers
18:20 - 46s · tactical advice
More from this episode
Similar clips from other shows
From the blog
Want clips like this for your podcast?
We find your top 5-8 clips, write the hooks, and deliver ready-to-post content. First 2 episodes are free.
Get 2 Episodes Clipped Free