Why PensionBee's founder gave away their core service for free
“And lots of entrepreneurs will find themselves in in the early days offering something for free.”
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your point is is absolutely right. And lots of entrepreneurs will find themselves in in the early days offering something for free. In our particular case, it was search. And so that was the free element of of of our offering that could really give customers something initially to to get going with, to encourage them to become customers who ultimately consolidate old old pensions with us. So we build trust by offering something that, you know, normally would not, you know, would not necessarily be offered by a commercial company for for free. But building trust is really a long term endeavor.
About this clip
PensionBee's CEO explains how offering free pension search services helped build customer trust in the early days. She discusses the strategic decision to give away something valuable upfront to encourage customers to eventually consolidate their pensions with the company. The clip highlights how trust-building is a long-term strategy, especially in financial services.
Why this clip
This offers concrete tactical advice on using free services strategically to build trust and convert customers in a sensitive industry like financial services.
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