AI agents aren't just cutting costs - they're transforming business operations
“The AI in service that's most interesting to customers often is not we always talk about the cost saving aspect of it.”
someone's coming in to ask a question. If you think about HR service management, like, can I take these people out for lunch when I'm in the Indian office? I wanna apply for leave or parental leave, whatever it is. Right? You're asking some sort of HR based question. There is answers to the question. Yes. You can. And then there's actions taken. Hey. I'm gonna go and file this expense claim or I'm gonna go and do that. The AI in service that's most interesting to customers often is not we always talk about the cost saving aspect of it. It's the ability for it to actually go and do things to make my business quicker. Right? If it goes and files the parental application or it resets your password, the canonical IT sort of servicing, The actions that AI can take more accurately, the automations that we used to call them now, they're agentic automations and workflows, that expands massively,
About this clip
A discussion on how AI in service management is evolving beyond cost savings to actually performing actions and automations. The speaker explains how AI can handle tasks like filing expense claims, processing leave applications, and password resets, emphasizing that the real value lies in AI's ability to execute workflows rather than just answer questions.
Why this clip
Provides a clear perspective shift on AI's value proposition from cost reduction to operational acceleration through actionable automation.
What they said next
It turns out if you want to make a lot of money, you have to be good, and you have to compete with everyone else for the same dollars. My guess is that will be a recurring theme.
8:25 - 51s · Practical Framework
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