This service business could IPO by itself - but needs $4B valuation
“Is this adding new users that never had customer support before?”
there on how I thought of that straight away when we think about net additive versus replacing things. Is this eating Zendesk's lunch? Is this adding new users that never had customer support before? Is this taking on jobs that weren't being done before? How do we think about that? I'm waiting for Mike because I didn't know it, but he has a customer support product coming out. It's already out. It's doing very well. Thank you very much. I can't tell you how well it's doing, but it's doing very well. Our service collection business, like, our service collection business could go public by itself. Right? It's a it's a big business that's growing. It would have great numbers. Jason would be writing great posts on it. Jason says it needs 4,000,000,000 to go public, Mike, just as an FYI. For for for a banger. For a banger, Harry.
About this clip
A discussion about whether customer support AI tools like Sierra are replacing existing solutions like Zendesk or creating new markets. The conversation reveals that one participant has a successful customer support product that's performing well enough to potentially go public as a standalone business, though it would need a $4 billion valuation to be considered a strong IPO candidate.
Why this clip
This clip provides insider perspective on the competitive dynamics in customer support tools and reveals concrete business performance data about a potentially IPO-ready service business.
What they said next
Why B2B and B2C customer support are completely different markets
48:26 - 34s · market insight
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