2 clips
The Twenty Minute VC (20VC)
A VC breaks down why customer support isn't one unified market, explaining the fundamental differences between B2B and B2C interactions. While B2C involves many small, simple interactions, B2B support requires complex, multi-person coordination across departments for critical issues.
RRiding Unicorns · Lee Veitch
SuperAwesome co-founder Lee Veitch explains why they considered creating a kid-safe browser but ultimately decided against it. He reveals the company's strategic self-awareness about their strengths in B2B versus B2C, showing how knowing what not to build is as important as knowing what to build.
