How do we financially incentivize customer success? NNR. Net revenue retention. Once it's over one fifteen, you get commented. We have bonuses or commission structure that depend how big it gets, then essentially you get two x, three x, four x.

So, like, when you increase the NRR, then fundamentally, like, based on the NRR, like, we calculate it as, like, the baseline is one fifteen.

43:10 / 43:52

I love that. Okay. And so we have that. How do we financially incentivize

customer success? Just so I understand that. NNR. Like net revenue retention. That's essentially how we do it. Right? Of course, you could have, like Once it's over one fifteen Exactly. You get commented. How? So we have, like, bonuses or commission structure that, like, depend how big it gets, then essentially you get two x, three x, four x, whatever that is. Right? So Just so I understand, just because there's gonna be so many founders who are like, I love this, but what do I actually do? It's like two, three x. What salary? Like, what the upsell? What what are they getting? Yeah. So, like, when you increase the NRR, then fundamentally, like, based on the NRR, like, we calculate it as, like, the baseline is one fifteen. Right? So if you went to, like, I don't know, like a 130,

Why this clip

Provides specific, actionable framework for CS compensation with exact NRR targets (115%) and multiplier structure (2x, 3x, 4x). Addresses a common founder question about incentivizing customer success teams.

43:10 - 43:5242sPractical Framework

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