ElevenLabs hit 1M users in a month then pivoted their entire sales strategy

So we launched at the January 2023, and then within a month or so, we had over a million users.

8:35 / 9:16

So we launched at the January 2023, and then within a month or so, we had over a million users. And so for you, it was like, hey, you need to build out the sales team. What was Matti's, like, job description for you that you have to do? Objective role number one. So the idea was to actually, like, build the entire enterprise side, and that's how we timed it, like, the entire go to market. But the company ended up like growing so quickly that like we ended up switching it. It was like being let's do it on the enterprise side. And the way we put it, it was like, like now you think it makes sense, but the compensation was based on milestones. And essentially, like, we we ended up deciding together with Matti and Piat, like, okay, if we reach a certain level of, like, revenues within twenty four months,

About this clip

Carles Reina reveals how ElevenLabs' explosive growth from zero to 1 million users in just one month forced them to completely pivot their sales strategy. He discusses the original plan to build enterprise sales and how milestone-based compensation was structured with the founders during this rapid scaling phase.

Why this clip

This clip captures a pivotal moment in ElevenLabs' scaling story where explosive user growth forced fundamental strategic changes in real-time.

8:35 - 9:1640sfounder story

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What they said next

How do we financially incentivize customer success? NNR. Net revenue retention. Once it's over one fifteen, you get commented. We have bonuses or commission structure that depend how big it gets, then essentially you get two x, three x, four x.

43:10 - 42s · Practical Framework

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