Team Accountability

ElevenLabs sales leader defends public criticism: You need to shame underperformers

Carles Reina from ElevenLabs argues against the traditional management advice of 'praise in public, criticize in private.' He believes in publicly calling out sales reps who haven't done their job so both the individual and the team learn from it. He shares a specific example of telling an account executive they closed deals purely by luck, not skill.