Why shifting from consumer to enterprise customers can destroy your startup

And these are fundamentally different belief systems, different ways you think about building product, different ways that you interact.

6:58 / 7:34

Yeah. Look. Absolutely. I think the the big challenge we face is we were trying to build a consumer proposition and cater to consumers. Consumers were our users in our core business, and then all of a sudden we were shifting. And our customer was an enterprise. And these are fundamentally different belief systems, different ways you think about building product, different ways that you interact. And if you take your eyes off what your tens of thousands of customers, individual humans want, and you start focusing entirely on one decision maker and enterprise, you you build in entirely the wrong direction. You we wasted our dev resource. We had finite capital. And all of a sudden, when we realized we'd made this mistake,

About this clip

Matt Chandler explains how his company made a critical strategic error by pivoting from serving individual consumers to targeting enterprise customers. He breaks down how this shift fundamentally changed their product development approach and led them to waste development resources and finite capital by building in the wrong direction.

Why this clip

This clip captures a specific tactical mistake that many B2B founders make, offering a cautionary tale about the dangers of shifting customer focus without adjusting product strategy.

6:58 - 7:3436sfounder story

Share

LinkedInX

What they said next

Why this VC's failed men's beauty startup taught him everything about timing

3:16 - 36s · founder story

More from this episode

Similar clips from other shows

From the blog

Want clips like this for your podcast?

We find your top 5-8 clips, write the hooks, and deliver ready-to-post content. First 2 episodes are free.

Get 2 Episodes Clipped Free