Discover/a16z Podcasta16z Podcast/From Copilots to Agents: Rebuilding the ...

Why employees ignored AI tools even when they had perfect information

a16z Podcasta16z Podcast · From Copilots to Agents: Rebuilding the Company Around AI

“And we realized very quickly they didn't adopt them.”

37:32 / 38:01

And we did just that, you know, in 2000 you know, late two thousand twenty two or early two thousand twenty three, we spent a lot of time building these tools for everybody in our organization, and we gave them to them. And we realized very quickly they didn't adopt them. And when we saw that, we knew that even if you had the right information, even if you had the correct highway or database for people to find out what they needed, they were not gonna do it.

About this clip

A company built comprehensive AI tools for their entire organization in late 2022/early 2023, only to discover that employees simply wouldn't adopt them. This clip reveals the harsh reality that having the right information and perfect databases means nothing if people won't actually use the tools you build for them.

Why this clip

This captures a common but painful lesson about the gap between building great tools and getting people to actually use them, which many leaders can relate to.

37:32 - 38:0129spersonal lesson
tool-adoptionemployee-behaviorai-implementation

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What they said next

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