Etiquette is a skill for how to show up in a room with a low heart rate. When technology is no longer some cute sideshow but a major deal, you need to understand how to meet people where they're at and build trust.

You know, this and and when technology is no longer some cute sideshow, but it's, like, a major deal.

6:24 / 6:51

You know, this and and when technology is no longer some cute sideshow, but it's, like, a major deal. Like, people are worried about losing their jobs. Like, understand how to meet people where they're at, build trust, you know, mirror kind of expected behaviors. These are all, like, tools. Right? So that's the deep truth. The shallow truth is it's kind of funny to teach Silicon Valley people etiquette. Right? Like, the whole narrative for so long has been none of this matters. Just focus on your product. Saying, well, actually, it does matter.

Why this clip

Memorable metaphor ('low heart rate') that reframes etiquette as emotional regulation. Connects to broader tech anxiety narrative, making it highly relevant and quotable.

6:24 - 6:5127sPractical Framework

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Sam Lessin

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What they said next

A well fitting $20 shirt is way better than a misfitting $500 shirt. If you're a startup founder, you shouldn't show up with a Rolex - it's very classless and goes back to trying too hard.

30:24 - 38s · Practical Framework

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