Gong was just taking those transcripts and putting it into their system. So you'd have to wait thirty minutes, sometimes an hour. And we realized, like, oh, if you're trying to replace notes, one of there's a lot of things we don't like about notes, but one of the things that's really nice about it is the immediacy.
“I'm curious, like, what did the IC salespeople not like about about Gong and the way it worked?”
I'm curious, like, what did the IC salespeople not like about about Gong and the way it worked? Were they still taking manual notes? Yes. I mean, one of the big things was speed. So, like, you know, both Zoom and Gong, which kinda depended on Zoom recording. So Zoom, even to this day, sometimes takes half an hour to get you the recording transcript after the meeting. Gong was just taking those and taking those transcripts and putting it into their system. So you'd have to wait thirty minutes, sometimes an hour. And we realized, like, oh, if you're trying to replace notes, one of there's a lot of things we don't like about notes, but one of the things that's really nice about it is the immediacy. Right? I get off the call. They're right there. I can do my fill in my CRM, write my follow-up email, do all my work. Right? And that was one of the big things we saw. It's like, the reps are like, I occasionally go look at the recording, but honestly,
Why this clip
Reveals a critical product insight about why incumbents fail - speed matters more than features. This explains exactly how they found their competitive advantage against a billion-dollar company through a simple timing insight.
What they said next
I haven't heard of a more naturally viral product. Because you gotta bring it to your meeting. It's visible in the meeting. You're gonna have to explain why it's there.
23:54 - 47s · Business Mechanics
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