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19 results for “customer support”
Topic2 mentions across episodes
customer support
...your customers of explaining to them just how the human factors part of this is the most important one to focus on? Well, there's certainly an educational element and you also have to look at how people get paid in the motivation. So typically they'r
1:07:13 / 1:08:42
from transcript1:07:13 – 1:08:42
...my customer support call center. I pay each one fully loaded $75,000 a year. So that's $75,000,000 a year in cost for people. Well, what's my software cost? Well, it's a thousand times a 115 times 12. It's about $1,400,000 a year for the software. So
9:36 / 10:49
from transcript9:36 – 10:49
...your customer service help desk dramatically better? Pumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent is now available on every help desk. F
35:18 / 36:00
from transcript35:18 – 36:00
...customer service help desk dramatically better? Tumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent is now available on every help desk. Fin ca
58:20 / 59:15
from transcript58:20 – 59:15
...customer conversations. Step into the future at attention.com/saster. Hey, Saster. Do you know what would make your customer service help desk dramatically better?
57:45 / 58:47
from transcript57:45 – 58:47
...customers happier and you get off the customer service rep hiring treadmill. Thinned by Intercom, named the number one agent in g two's winner report. Learn more at inter.com/saster. That's inter.com/saster.
46:35 / 47:08
from transcript46:35 – 47:08
...traditional support software like Zendesk, the old Zendesk is growing 0%. Like, we are cutting humans. And, to go to Rory's point, I think there's some folks that are above the fold, and there's there's a few that, like, that are so far above the fol
15:37 / 16:47
from transcript15:37 – 16:47
...a support person. And three or four AEs account executives. Three or four AEs who kind of take these leads and then close the deal. And so now in just like instead of humans, there's an agent doing each of these jobs. Yes. They have this inbound this
52:22 / 53:35
from transcript52:22 – 53:35
...customer, Unity. Very famous company. They saved $1,300,000 with Zendesk automations and self-service and they saw an 83% increase in their first response time. These companies love Zendesk because it's so easy to set up and it scales with you as you
30:43 / 31:46
from transcript30:43 – 31:46
...customer support queries. So how many seats do you need if every one of your agents is 9,000 times more productive? Imagine that you have a thousand seats. Imagine that I've got a thousand people working in my customer support call center. I pay each
8:55 / 10:20
from transcript8:55 – 10:20
...service help desk dramatically better? Pumping it and switching to intercom. But you're you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent, is now available on every help desk.
45:45 / 46:50
from transcript45:45 – 46:50
You know what those people do? They listen to the calls manually, and then they can only cover one or two percent of calls. Again, if you manage a lot of people, you need to know what people are really talking about, what are they doing, are they fol
18:37 / 19:48
from transcript18:37 – 19:48
...customer service agent, is now available on every help desk. Fin can instantly resolve up to 80% of your tickets, which makes customers happier and you get off the customer service rep hiring treadmill. Fin by intercom, named the number one agent in
0:41 / 1:42
from transcript0:41 – 1:42
...Like, the customer do not really enjoy waiting in the line to talk to even a human. They just want to get the get it done, like, password reset or tracking my shipment. If you can have a AI agent that can automate the interaction or even a website to
9:45 / 10:45
from transcript9:45 – 10:45
and they all got trained over, like, six or seven hours how to have their own OpenLaw agent, and we started building it. Every piece of software that we wanted to buy or build over the last ten years that we never got to, my people are building in th
23:07 / 24:15
from transcript23:07 – 24:15
...customer service rep hiring treadmill. Fin by Intercom, named the number one agent in g two's winner report. Learn more @inter.comslashsaster. That's inter.com/saster.
36:44 / 37:08
from transcript36:44 – 37:08
...the customer support chatbot is a big one. If a hotel chain, he might have, like, a booking chatbot, which is, like, somehow massive, like, a lot of booking chatbot because I guess it's it's it's I do have this theory of, like, a lot of applications,
40:19 / 41:31
from transcript40:19 – 41:31
“Why B2B and B2C customer support are completely different markets”
...of Mike's best customers has a p one bug. You don't just have one person involved. You have, yeah, six or seven people involved. You're reaching across departments.
48:26 / 49:00
market insight48:26 – 49:00
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