Searching...
21 results for “customer support”
Topic2 mentions across episodes
customer support
...your customers of explaining to them just how the human factors part of this is the most important one to focus on? Well, there's certainly an educational element and you also have to look at how people get paid in the motivation. So typically they'r
1:07:13 / 1:08:42
from transcript1:07:13 – 1:08:42
...my customer support call center. I pay each one fully loaded $75,000 a year. So that's $75,000,000 a year in cost for people. Well, what's my software cost? Well, it's a thousand times a 115 times 12. It's about $1,400,000 a year for the software. So
9:36 / 10:49
from transcript9:36 – 10:49
...customer, Unity. Very famous company. They saved $1,300,000 with Zendesk automations and self-service and they saw an 83% increase in their first response time. These companies love Zendesk because it's so easy to set up and it scales with you as you
30:43 / 31:46
from transcript30:43 – 31:46
...your customer service help desk dramatically better? Pumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent is now available on every help desk. F
35:18 / 36:00
from transcript35:18 – 36:00
how the human factors part of this is the most important one to focus on? Well, there's certainly an educational element and you also have to look at how people get paid in the motivation. So typically they're gonna call a help desk. Okay? How does a
1:08:03 / 1:09:21
from transcript1:08:03 – 1:09:21
...customer service agent, is now available on every help desk. Fin can instantly resolve up to 80% of your tickets, which makes customers happier and you get off the customer service rep hiring treadmill. Fin by intercom, named the number one agent in
41:14 / 42:02
from transcript41:14 – 42:02
...customer service agent, is now available on every help desk. Fin can instantly resolve up to 80% of your tickets, which makes customers happier and you get off the customer service rep hiring treadmill. Fin by intercom, named the number one agent in
0:41 / 1:42
from transcript0:41 – 1:42
...customer, Unity. Very famous company. They saved $1,300,000 with Zendesk automations and self-service and they saw an 83% increase in their first response time. These companies love Zendesk because it's so easy to set up and it scales with you as you
20:54 / 22:01
from transcript20:54 – 22:01
...service tickets that come in. So, you know, what's that gonna do to jobs? Are there really, like, three times as many customer service tickets to be handled? Like, I don't know. I think there's kind of a relatively inelastic supply. Maybe you'll get
31:28 / 32:30
from transcript31:28 – 32:30
...customers happier and you get off the customer service rep hiring treadmill. Thinned by Intercom, named the number one agent in g two's winner report. Learn more at inter.com/saster. That's inter.com/saster.
46:35 / 47:08
from transcript46:35 – 47:08
“Why B2B and B2C customer support are completely different markets”
...of Mike's best customers has a p one bug. You don't just have one person involved. You have, yeah, six or seven people involved. You're reaching across departments.
48:26 / 49:00
market insight48:26 – 49:00
...customer support queries. So how many seats do you need if every one of your agents is 9,000 times more productive? Imagine that you have a thousand seats. Imagine that I've got a thousand people working in my customer support call center. I pay each
8:55 / 10:20
from transcript8:55 – 10:20
...your customer service, let me introduce you to Fin, baby. Fin is the number one AI agent for customer service resolving up to 93% of customer queries automatically. There is no other agent that can do that, not 93% of customer queries. Okay? So why c
0:40 / 1:51
from transcript0:40 – 1:51
...your customer service team, scale your support, and give team members time to focus on the really high level strategic work, learn more about fin at fin.ai/20vc.
1:23:12 / 1:24:09
from transcript1:23:12 – 1:24:09
...transform your customer service team, learn more about Fin at fin.ai/20vc. While Fin scales your support without losing speed, Reforged shows you how to translate that scale into durable product led growth.
57:39 / 58:50
from transcript57:39 – 58:50
...your customer service team, learn more about Fin at fin.ai/20vc. While Fin scales your support without losing speed, ReefForge shows you how to translate that scale into durable product led growth. Everyone's shipping faster than ever. Cursor, claw c
1:18 / 2:32
from transcript1:18 – 2:32
...customer service team, learn more about Fin at fin.ai/20vc. While Fin scales your support without losing speed, ReefForge shows you how to translate that scale into durable product led growth. Everyone's shipping faster than ever. Cursor, claw code,
1:07:21 / 1:08:40
from transcript1:07:21 – 1:08:40
...your customer service team, scale your support, and give team members time to focus on the really high level strategic work, learn more about Fin at fin.ai/20vc.
43:29 / 44:31
from transcript43:29 – 44:31
...customer service team, scale your support, and give team members time to focus on the really high level strategic work, learn more about Fin at fin.ai/20vc.
3:34 / 4:53
from transcript3:34 – 4:53
...customer service team, scale your support, and give team members time to focus on the really high level strategic work, learn more about Finn at fin dot a I forward slash two zero v c.
1:30:40 / 1:31:47
from transcript1:30:40 – 1:31:47
Have a podcast?
Run your podcast through Clypt
Get ranked clips, hooks, and ready-to-post copy from your own episodes. Free to try.