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17 results for “customer retention”
Concept14 mentions across episodes
customer retention
Concept6 mentions across episodes
retention
Topic5 mentions across episodes
customer retention
...for our customers. And that's what that's why our our demand side retention is so large. So now we're working with six out of the Mag seven. We have 1605%, net revenue retention on an annual basis. And so it's it's sort of nuts. 1605%. So it's 1600%.
1:14:10 / 1:15:18
from transcript1:14:10 – 1:15:18
...customer, they want a discount. So the basic idea is each of these has a different strategy. So net retention is something people will probably ask you about, but every savvy investor knows how to see through this. And they will go to the second one,
9:00 / 10:07
from transcript9:00 – 10:07
...retention is pretty simple. It's one minus looking at your churn and your downgrades and downsell over your starting point. Right? So if you had started with a million dollars and you had $50,000 of churn, full churn, $50,000 of downsell, that's a 10
11:16 / 12:16
from transcript11:16 – 12:16
...They keep a very close eye on what it is that the customer wants. And when I say the customer, one of the things that makes this industry quite unusual is there are two customer groups. There's the client and there's the consumer. Whether it's throug
12:04 / 13:04
from transcript12:04 – 13:04
...or over 90% retention on paid customers. And that if you look at a five year window, about 80% of customers that you pay to acquire are still around Wow. And are likely paying more. So That is just crazy stickiness, great upselling. That is truly wor
1:24:44 / 1:25:49
from transcript1:24:44 – 1:25:49
...are buying not just a little bit more of his services, but, 16 times as much over a one year basis. The the two side retention problem is working well. So Yeah. Two no. Two side retention, solution. I don't think problem is the right is the right wor
1:14:58 / 1:16:00
from transcript1:14:58 – 1:16:00
...gross retention. And then ease of customer acquisition. And so the way you see that is, like, organic customer demand, you know, high value of dollars that they're willing to pay relative to how much it costs to acquire them either via marketing or s
24:01 / 25:02
from transcript24:01 – 25:02
...retention rate and stickiness of any of these contracts? There are switching costs involved. The retention rate for Compass is 96%, which is industry leading. That is very, very high. And when you think about the scale of the business, $42,000,000,00
9:45 / 10:51
from transcript9:45 – 10:51
...net dollar retention is a 112%, and those larger customers, both 10 seats or more, $50,000 or more, and a $100,000 or more are sitting around a 115%, and that's been consistent for the last two years with a $100,000 accounts actually a little bit hig
41:16 / 42:24
from transcript41:16 – 42:24
...that's something that we're being cautious about because the valuations that are being demanded in this market do require some sort of customer stickiness and base to build upon or at least the ability to show that the top of funnel is actually conve
15:45 / 16:49
from transcript15:45 – 16:49
...is good retention? This is a hard point, which is like in traditional enterprise, it was like, you know, very, very high, very high. And you'd look at like a lovable with, like, I think that 86%, I think Anton said on the show. In traditional SaaS, t
56:03 / 57:22
from transcript56:03 – 57:22
...month one retention on paying customers. So it's about 85%. That is just going up. Like, the of course, there's a lot of things to be desired when you you were working with an AI system. There is a fraction of people. Some people that come in and the
32:13 / 33:23
from transcript32:13 – 33:23
...gross retention and a low NDR. That doesn't necessarily mean you have a product problem. It means you might have a go to market problem. You might have a customer success problem. There could be product attributes that contribute to it. And the the G
50:34 / 52:10
from transcript50:34 – 52:10
...retention for accounts with 10 seats or more was a 116%. So really healthy behavior from larger customers, even as small as 10 seats compared to the small end or individuals using the product, which naturally are gonna have a much higher rate of chur
40:30 / 41:42
from transcript40:30 – 41:42
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