Searching...
22 results for “customer retention”
Concept14 mentions across episodes
customer retention
Concept6 mentions across episodes
retention
Topic5 mentions across episodes
customer retention
...customers have a 60% close rate and a $1,400 average ticket. And so if you are making, for example, $4,000,000 a year in revenue, if we could help you get from 50 to 60% and from a thousand to 1,400, you know, we'll help you turn that 3,000,000 year
19:21 / 21:13
from transcript19:21 – 21:13
...or over 90% retention on paid customers. And that if you look at a five year window, about 80% of customers that you pay to acquire are still around Wow. And are likely paying more. So That is just crazy stickiness, great upselling. That is truly wor
1:24:44 / 1:25:49
from transcript1:24:44 – 1:25:49
and, like, this low end part is churning 4% a month, I get it. It's okay. I get there should be segments of Replit and Lovable that are churning, like, 10 or 20% a month, like, like, a low end consumer app. Like, on RevenueCat where Harry and I inves
48:37 / 50:15
from transcript48:37 – 50:15
...the net dollar retention of 01/20 is? Yeah. So there's different ways to calculate it. But in general, the way to think about it is if I had a dollar from a cohort, of customers that I sold last year, then when they renew this year, they're at a 120
38:56 / 40:04
from transcript38:56 – 40:04
...retention. So how much revenue are we retaining and how much of that retained revenue are we we growing? How much are we adding back to the company's bottom line? And this is actually a challenge I think in we we talked about that historical mindset.
32:59 / 34:09
from transcript32:59 – 34:09
last for four years, and so we'll take the LTV and say it's four years. And that's a good enough proxy to give us an LTV that we can work back towards a CAC and then figure out from there. What was the quality of Gemini six months ago? Okay. This is
14:15 / 15:17
from transcript14:15 – 15:17
...retentions are looking great. Your six month retentions are looking great, Especially your early, you know, early users, early adopters have to start showing, like, ambassador level, retention loops. So they're not just using you for, you know, the s
15:39 / 16:45
from transcript15:39 – 16:45
...of customers, and you say, okay. 87% last for four years, and so we'll take the LTV and say it's four years. And that's a good enough proxy to give us an LTV that we can work back towards a CAC and then figure out from there. What was the quality of
13:17 / 14:33
from transcript13:17 – 14:33
...the customer successful so we can grow new revenue. And so I think there's there's work to be done there in shifting the mindsets of people at the customer end in in saying it's alright to have a commercial goal. It's fine. There's nothing wrong with
33:19 / 34:48
from transcript33:19 – 34:48
...customers have a 60% close rate and a $1,400 average ticket. And so if you are making, for example, $4,000,000 a year in revenue, if we could help you get from 50 to 60% and from a thousand to 1,400, you know, we'll help you turn that 3,000,000 year
18:32 / 19:52
from transcript18:32 – 19:52
...going to retain, they're maybe even signing multi year deals. And the way we set it up is each different channel has a marketing lead, and they're thinking about this ratio. And if it's positive, that basically means they should be putting their foot
36:45 / 37:47
from transcript36:45 – 37:47
...gross retention business today unless we really are confident we could change it. We think that metric is really the fundamental driver of all exit values and ultimately large companies. We'll obviously make exceptions if we think we can fix things o
13:27 / 14:47
from transcript13:27 – 14:47
...I have customers. I know who they are. They come back. I'm building, you know, some cadence with them. Actually, makes my business more durable and more resilient. That's the trend that we're really interested in, obviously, trying to accelerate. I g
38:52 / 40:29
from transcript38:52 – 40:29
...is good retention? This is a hard point, which is like in traditional enterprise, it was like, you know, very, very high, very high. And you'd look at like a lovable with, like, I think that 86%, I think Anton said on the show. In traditional SaaS, t
56:03 / 57:22
from transcript56:03 – 57:22
...retention, which is like, how much are the same source sales metric from retail? Like, how much are the prior customers from prior periods? How How many are still around? And then how much are they buying? And are they buying more and more? And then
45:43 / 46:46
from transcript45:43 – 46:46
...retention rate, it's a metric that measures, in my mind, what happens to ARR once it's in the bucket. So CAC is how much does it cost to pour stuff in the bucket. Churn is how fast does stuff leak out of the bucket. NRR
14:15 / 15:24
from transcript14:15 – 15:24
...customers that you have. And once you acquire somebody, how do you make sure you also go deep with them? I've always thought it's interesting. You know, in the world of, retail and ecommerce, it's still even even for digital, for ecommerce online, th
38:06 / 39:24
from transcript38:06 – 39:24
...a customer, you're like, is that good? Because we've got no idea how much they're gonna pay over time. You look at Lovable, you know, and bluntly, you can spend a lot or you can spend little. It's nice in that way, but you don't know how much they're
23:19 / 25:12
from transcript23:19 – 25:12
...customers that churned out of the cohort. So it actually if if you look at every new cohort they add they flatten out over over time and make a consistent amount of revenue for the company basically indefinitely. And so it makes a lot of sense for, o
53:59 / 55:03
from transcript53:59 – 55:03
Have a podcast?
Run your podcast through Clypt
Get ranked clips, hooks, and ready-to-post copy from your own episodes. Free to try.