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11 results for “customer discovery”
“5% of customers used a rogue feature in one day - that's signal”
...with customer discovery were you, and how did you find you could perform it best? Oh, I mean, we were crazy. I think in the first year, I'm still doing this today,
12:04 / 12:57
founder story12:04 – 12:57
...is, mister customer or person I'm talking to, is that you will be able to determine whether or not this is something you would wanna continue to invest more discovery in or you wanna just cut bait and we don't have an opportunity. The faster we can g
16:21 / 17:41
from transcript16:21 – 17:41
...customer discovery anyway. All you need to do, I know it sounds simple, but all you need to do is carry on that conversation rather than going, oh, thank you very much, much, Carlos, for this information. I'll get back to you in six months time and t
24:09 / 26:16
from transcript24:09 – 26:16
...discovery and qualification process look like? In the end of the day, we're all trying to, as sellers, determine a very common set of attributes about a customer and about a deal. First, we're trying to understand, you know, do they have some pain th
18:47 / 19:52
from transcript18:47 – 19:52
...the customer success person is doing is saying, we made a promise to you. You made a promise to us. It's governed by these rules, and it's this outcome. Now let's go get it. And we just go in and we just make sure that that happens, have business rev
33:38 / 34:55
from transcript33:38 – 34:55
...who your customers are. My so my teams have always done discovery
11:55 / 13:27
from transcript11:55 – 13:27
So after we put that one down, we went kind of navigating through a supply chain. So we went to look at retail and e commerce companies where, yes, there's a need for consumers want sustainable products. Would those types of companies be motivated an
29:50 / 31:14
from transcript29:50 – 31:14
...was a customer. Nope. It was an expense report software company. And we had that classic. I mean, we were all sitting in one room together in San Francisco. The whole company was like 30 people. And yet there was so much blame game and finger pointin
32:19 / 33:20
from transcript32:19 – 33:20
And here again, I have an example maybe that everyone is familiar with. I mean, I use Chrome. I love Chrome, but my husband is a Microsoft corporate user, like heavy Microsoft user. And he uses like Edge all the time. I mean, the other day I've seen
17:08 / 18:16
from transcript17:08 – 18:16
...discovery learning how to do really good discovery is important. If CATGPD had been as good as it is right now, two years ago when I founded the company,
31:29 / 32:31
from transcript31:29 – 32:31
thought about how do you build emerging food brands with all of the new tools that online allows you to do and what would you take to build a CPG product like we build software products. And what that means is that the AB test, the name of the produc
41:15 / 42:19
from transcript41:15 – 42:19
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