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16 results for “contact centers”
“AI startup admits they were a hammer looking for a nail”
...contact centers, 2% of American population. That's just, like, in country. There's a lot of offshoring, probably as much. So you look at all that and select attrition in contact centers is huge. And t
3:52 / 4:38
founder story3:52 – 4:38
Once again, we're collaborating with our clients through Slack. We actually have a what's called an experience manager. It's a platform that they can go in and give us feedback. They can coach the agent themselves. They can do self serve. But we're c
18:44 / 19:47
from transcript18:44 – 19:47
Because the thing that worries me is this really kind of difficult moment of hand off when you get to the POC and it's like, and now I'm gone. How do you do hand off effectively between the sales team and then the inevitable CS integrations implement
17:10 / 18:19
from transcript17:10 – 18:19
Sierra changes all that. They build customer facing AI agents that can do an insane range of things, like finding the perfect home or picking TV shows or originating mortgages, shipping a sofa, returning shoes, authenticating patients for health care
1:01:30 / 1:02:33
from transcript1:01:30 – 1:02:33
saving subscribers from canceling, and on and on. In just two years since founding, they've become the leading conversational AI platform with hundreds of incredible companies like ADT, Clear, Minted, Ramp, Redfin, Rocket Mortgage, Safelite, SiriusXM
18:43 / 19:45
from transcript18:43 – 19:45
patients for health care, ordering credit cards, saving subscribers from canceling, and on and on. In just two years since founding, they've become the leading conversational AI platform with hundreds of incredible companies like ADT, Clear, Minted,
34:28 / 35:47
from transcript34:28 – 35:47
all that. They build customer facing AI agents that can do an insane range of things, like finding the perfect home or picking TV shows or originating mortgages, shipping a sofa, returning shoes, authenticating patients for health care, ordering cred
1:32:15 / 1:33:16
from transcript1:32:15 – 1:33:16
patients for health care, ordering credit cards, saving subscribers from canceling, and on and on. In just two years since founding, they've become the leading conversational AI platform with hundreds of incredible companies like ADT, Clear, Minted,
25:25 / 26:30
from transcript25:25 – 26:30
all that. They build customer facing AI agents that can do an insane range of things, like finding the perfect home or picking TV shows or originating mortgages, shipping a sofa, returning shoes, authenticating patients for health care, ordering cred
54:44 / 55:58
from transcript54:44 – 55:58
Yes. We are thrilled to be working with Brett, Clay, and the entire team over there. So why are we excited about Sierra? Well, one of the things that we've learned from making Acquired over the years is that a great company is often defined by its cu
33:47 / 35:09
from transcript33:47 – 35:09
AI agents that can do an insane range of things, like finding the perfect home or picking TV shows or originating mortgages, shipping a sofa, returning shoes, authenticating patients for health care, ordering credit cards, saving subscribers from can
41:53 / 43:04
from transcript41:53 – 43:04
all that. They build customer facing AI agents that can do an insane range of things, like finding the perfect home or picking TV shows or originating mortgages, shipping a sofa, returning shoes, authenticating patients for health care, ordering cred
59:15 / 1:00:17
from transcript59:15 – 1:00:17
patients for health care, ordering credit cards, saving subscribers from canceling, and on and on. In just two years since founding, they've become the leading conversational AI platform with hundreds of incredible companies like ADT, Clear, Minted,
38:14 / 39:19
from transcript38:14 – 39:19
Yep. But being great is hard. Talking to customers is expensive. And while websites and apps are great, they're also kinda slow and clunky, and your customers have to learn them. They don't learn you. Sierra changes all that. They build customer faci
45:36 / 46:47
from transcript45:36 – 46:47
saving subscribers from canceling, and on and on. In just two years since founding, they've become the leading conversational AI platform with hundreds of incredible companies like ADT, Clear, Minted, Ramp, Redfin, Rocket Mortgage, Safelite, SiriusXM
1:09:44 / 1:10:45
from transcript1:09:44 – 1:10:45
Yep. But being great is hard. Talking to customers is expensive. And while websites and apps are great, they're also kinda slow and clunky, and your customers have to learn them. They don't learn you. Sierra changes all that. They build customer faci
1:21:35 / 1:22:50
from transcript1:21:35 – 1:22:50
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