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15 results for “consumer experience”
Topic4 mentions across episodes
consumer
Yeah. In ways to solve that. I wonder if you have a framing on that. It's really I think folks that join us self selected to be the ones that are really exciting about solving, yeah, hard technical problems that we have a lot, and as well as solving
3:00 / 4:02
from transcript3:00 – 4:02
to the customer. So that's how we think about holistically what's the transformation should be. It's from the first principle of, you know, what the interaction should look like. Either you eliminate them because it's reflect broken process or produc
11:15 / 12:17
from transcript11:15 – 12:17
...experiences. They provide dedicated teams who act as an extension of your brand, delivering world class support twenty four hours a day, seven days a week. Horatio will make sure your customers are happy, they stay loyal, and they keep coming back fo
20:59 / 22:00
from transcript20:59 – 22:00
“Customer success doesn't really have a strict definition. We can go to someone off the street and go tell me what sales does and they go, well, you ring up strangers and ask them for money. Everyone knows what that means. What does customer success do? I don't know. There's no definition.”
How does that influence your thinking when you start to think about customer success, I. E. What's core? Should should you absolutely always have? And then how do you think about what goes around that
20:35 / 21:06
Bold/Contrarian20:35 – 21:06
But at the same time, the sort of scope of AI agent will expand. I think that's the exciting part. And that's why a lot of senior leaders are excited is that when you talk about 70%, right, you're it's like it's like 70% of all the support inquiries.
24:14 / 25:45
from transcript24:14 – 25:45
...customer experiences. Horatio provides dedicated teams who act as an extension of your brand, delivering world class support 24 a day, seven days a week. Whether it's chat, whether it's email, or even on the phone, Horatio will make sure your custome
30:00 / 31:00
from transcript30:00 – 31:00
as meaningful of a digital touch point as their website or their mobile app. In the short term, it can really transform the costs of running a customer service team. You know, and and what's remarkable is do so with really high customer satisfaction
1:15:44 / 1:16:47
from transcript1:15:44 – 1:16:47
I think there's a couple of nuances to that question. I think this space, the reason why it's exciting is not just that that number goes up. Like, of course, that number should go up. I think in three to five years, it'll probably creep towards, like
23:53 / 25:22
from transcript23:53 – 25:22
...experiences with AI, visit sierra.ai/acquired and tell them that Ben and David sent you. You said a minute ago that the difference that you've found between great investors and average investors is the quality and temperament of their decision making
43:26 / 44:30
from transcript43:26 – 44:30
things like not wanting to be disruptive to the workflows of our customers became the brand ultimately. And we knew that when we heard some of these reviews and testimonials being created about the product, people just describe and articulate the Des
50:11 / 51:24
from transcript50:11 – 51:24
But one of the challenges here is that the product is such a prime surface for enabling more of these collaborative flows. And we know that broadly speaking, content creation, media creation is a team sport. Like, there's multiple touch points. There
22:29 / 23:31
from transcript22:29 – 23:31
started with some big bold bets around idea of conviction. And then over time we started measuring, are we doing a good enough job there? Are we seeing enough validation for the early hypothesis to invest more and more? It's really a gradual incremen
12:59 / 15:24
from transcript12:59 – 15:24
I'm really big on creating a growth loop out of user generated content. I think, with everything that is happening with AI and SEO at the moment, your biggest claim to fame on content strategy will be harness user generated content, whether it's user
58:29 / 59:37
from transcript58:29 – 59:37
...making experience. And so we're like, why can't we build a solution that does exactly that at scale? And I think it's very nuanced from that perspective. So having the operator mindset helps a lot. And do you wind up paying the reviewer, and how do y
43:27 / 44:33
from transcript43:27 – 44:33
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