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17 results for “consumer experience”
Topic4 mentions across episodes
consumer
Yeah. In ways to solve that. I wonder if you have a framing on that. It's really I think folks that join us self selected to be the ones that are really exciting about solving, yeah, hard technical problems that we have a lot, and as well as solving
3:00 / 4:02
from transcript3:00 – 4:02
to the customer. So that's how we think about holistically what's the transformation should be. It's from the first principle of, you know, what the interaction should look like. Either you eliminate them because it's reflect broken process or produc
11:15 / 12:17
from transcript11:15 – 12:17
...experiences. They provide dedicated teams who act as an extension of your brand, delivering world class support twenty four hours a day, seven days a week. Horatio will make sure your customers are happy, they stay loyal, and they keep coming back fo
20:59 / 22:00
from transcript20:59 – 22:00
“Customer success doesn't really have a strict definition. We can go to someone off the street and go tell me what sales does and they go, well, you ring up strangers and ask them for money. Everyone knows what that means. What does customer success do? I don't know. There's no definition.”
How does that influence your thinking when you start to think about customer success, I. E. What's core? Should should you absolutely always have? And then how do you think about what goes around that
20:35 / 21:06
Bold/Contrarian20:35 – 21:06
But at the same time, the sort of scope of AI agent will expand. I think that's the exciting part. And that's why a lot of senior leaders are excited is that when you talk about 70%, right, you're it's like it's like 70% of all the support inquiries.
24:14 / 25:45
from transcript24:14 – 25:45
...customer experiences. Horatio provides dedicated teams who act as an extension of your brand, delivering world class support 24 a day, seven days a week. Whether it's chat, whether it's email, or even on the phone, Horatio will make sure your custome
30:00 / 31:00
from transcript30:00 – 31:00
as meaningful of a digital touch point as their website or their mobile app. In the short term, it can really transform the costs of running a customer service team. You know, and and what's remarkable is do so with really high customer satisfaction
1:15:44 / 1:16:47
from transcript1:15:44 – 1:16:47
I think there's a couple of nuances to that question. I think this space, the reason why it's exciting is not just that that number goes up. Like, of course, that number should go up. I think in three to five years, it'll probably creep towards, like
23:53 / 25:22
from transcript23:53 – 25:22
...experiences with AI, visit sierra.ai/acquired and tell them that Ben and David sent you. You said a minute ago that the difference that you've found between great investors and average investors is the quality and temperament of their decision making
43:26 / 44:30
from transcript43:26 – 44:30
That alone is not turning every interaction into a highly personal and personalized interaction like Yamini said. So brand is the ultimate answer, but you gotta earn the brand. Right? You gotta earn the brand. And ultimately and a different way of lo
45:01 / 46:05
from transcript45:01 – 46:05
and then they all come because of your brand. Right? And so you learn that, wow, I was wrong. Brand is like most of the game in marketing. And you're like, now I kinda get why at the big companies like Adobe, everyone does brand. Right? Because every
44:04 / 45:18
from transcript44:04 – 45:18
they started doing readouts of these jobs and say, hey. This account manager job is losing two and a half hours per day here. They're spending three hours a day there. Per week, they're working in all these different systems, and we started mapping t
9:42 / 10:49
from transcript9:42 – 10:49
There's three phases that customers go through in the buying journey, and it's also the three phases everybody goes through in a relationship journey. And the three phases are curiosity, enlightenment, and commitment. So curiosity is something that y
9:45 / 10:51
from transcript9:45 – 10:51
...single customer experience. You're not looking at it as, like, what was my traffic last week? You're actually looking at it at the customer. How what what stages and steps are the customer following to get themselves to some level of loyalty? And are
18:01 / 19:03
from transcript18:01 – 19:03
And we think people buy things because the quality of the product I think that's why they don't buy it again if it's a bad quality, but they actually buy things because they read some words that help them understand really quickly how this could solv
8:56 / 10:08
from transcript8:56 – 10:08
...user through? What do they get for that free experience?
23:15 / 24:39
from transcript23:15 – 24:39
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