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18 results for “voice agents”
Concept3 mentions across episodes
agents
...voice agents in nearly every part of the health care stack, calls to insurers, pharmacies, suppliers, but also, and perhaps more surprisingly, patient facing calls. It could be things like scheduling and reminders that are kind of table stakes, but a
1:29 / 2:48
from transcript1:29 – 2:48
...testing voice agents, if not deploying them at pretty significant scale. Health care is probably the biggest one here. We're seeing voice agents in nearly every part of the health care stack, calls to insurers, pharmacies, suppliers, but also, and pe
1:59 / 3:17
from transcript1:59 – 3:17
...our voice agents. And if you just think about our space, right, like, you have the the overall problem is the same, which is you have a bunch of customers. They have, you know, questions or issues or things you need to talk about. And the channel rea
12:51 / 13:55
from transcript12:51 – 13:55
...a ton of voice agents just just to try out and test out capabilities and sort of advancements in the fluidity of conversations. So, certainly, I am, setting up a few days aside to already build my own productivity agent, to help me arrange my calenda
8:12 / 9:15
from transcript8:12 – 9:15
...example, voice agents that replace receptionists.
10:31 / 11:35
from transcript10:31 – 11:35
...own voice and tone. It's all gonna happen. We'll get you on the fifth time. An agent incorporating detailed context about your work, another agent servicing insights, scheduling meetings, and then syncing with your other systems of record, whether th
26:01 / 27:15
from transcript26:01 – 27:15
...speak about agents, what do we have in mind? We have in mind a system that's not the transactional calls in an LLM. There's something that's more ongoing. There's, the AI system, you know, the agent can be proactive, not just respond to our prompt. I
6:47 / 7:51
from transcript6:47 – 7:51
...agents are using your website through using your products even if you're not aware of them. Agents are about to change how we handle all kinds of online transactions, but there's really a big problem, isn't there? How do we separate the real authenti
30:44 / 32:01
from transcript30:44 – 32:01
“AI is breaking the traditional sales vs support team divide”
Voice agents are so powerful. And by the way, I think that the the, the near assurance story of a lot of voice, I know we talked about support. You talked about sort of customer support. That's intere
30:43 / 31:30
market insight30:43 – 31:30
...agents. And it just doesn't seem like that's happening. Right? Not in the replacement sense. Right? You you mentioned Yoko with agents. We've already always had, you know, customer support automation. You know, we've had 1800 numbers where, like, pre
12:03 / 13:05
from transcript12:03 – 13:05
...of agents, let's call it decade, then you'll have a decade of robots. If you are interacting with robots, of course, voice will be the input and the output as one of the key interfaces. So you will need a dictation as a as a huge part. But similarly
39:03 / 40:12
from transcript39:03 – 40:12
...generation of voice IVR is built. Right? So, like, the one step forward was not exact matching of words and stuff like that. That happened around, like, 2014, 1516. Right? Then you it got a bit more expressive, but it was still, like, you know, those
35:50 / 37:01
from transcript35:50 – 37:01
...agents? You're gonna book a trip with a sketchy travel agent? You're not. You're gonna trust some new employee without a Social Security number? Oh, no. You're not. Trust me. Compliance will not let you. So why would you trust an AI agent that you ju
29:56 / 31:12
from transcript29:56 – 31:12
...to build agents and what the what maybe what the surprising or high traction use cases are? I think everybody's kind of aware of the idea of, like, agent based customer support, but I imagine you're doing many things beyond that. Yeah. So the exactly
17:18 / 18:23
from transcript17:18 – 18:23
...right. Agents is probably the biggest buzzword in technology this year, but it seems like you guys were early. Yes. And and it's it's kind of getting misused in similar ways like the cloud or or any any sort of buzzword. The fundamental difference be
13:26 / 14:30
from transcript13:26 – 14:30
...Agents is probably or agent is probably the most overused word of 2025. That being said, your agent's launch is extremely exciting. What does that word mean to you in the context of capabilities that you'd like to build in the near term or, have alre
23:58 / 25:06
from transcript23:58 – 25:06
...we to having agents at scale doing these repetitive tasks? How often are people actually building an agent that is in 2025 when we're recording this, getting the chore done reliably enough that humans can forget about that chore? Your mileage varies,
6:02 / 7:11
from transcript6:02 – 7:11
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