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13 results for “sales support”
“AI is breaking the traditional sales vs support team divide”
...sales, support, operations, and collections. Now who is the person that's really good at customer support, empathetic, they're a listener, they really understand the product well. Who is really good a
30:43 / 31:30
market insight30:43 – 31:30
...Sales rep peels off. The customer success is introduced during the implementation process. We catalog and log everything that needs to happen. The awareness process had somebody that said, I'd like to learn more about that. I do have a problem, and I
32:56 / 34:15
from transcript32:56 – 34:15
...live support, this is how we've been able to make customer success an organizational responsibility. And it and it's really, like, unclicked things. Now it's gonna come up when your sales team is struggling because somebody got to onboarding and they
32:10 / 33:16
from transcript32:10 – 33:16
...process to be able to represent the organization for these larger, more marquee companies. But you wanna load balance that out across the leadership team. And speaking of kind of those big contracts, when you get them, I think the hardest thing is ac
32:08 / 33:23
from transcript32:08 – 33:23
...SCs, Sales Engineers. They're all What's AMs? Account managers. So if you're a large account, you kind of have this relationship focus but strategic account manager. Which is CS, no? CS were traditionally designed as a function to onboard the custome
18:00 / 19:01
from transcript18:00 – 19:01
...It's done. Sales has to own the reality. Making sure that they understand how the product delivers the value for their vertical, their sub vertical, and then live support owns the problems. We have a fantastic world class support team. They are live
31:20 / 32:38
from transcript31:20 – 32:38
...define our sales process. And huge shout out to my sales methodologies like Medic and the Challenger sale. We've taken all of that, and we call ours peer. And that is, partnerships, use case, ROI, and then I love this one, event comma compelling. So
7:27 / 8:31
from transcript7:27 – 8:31
...sales professional and also the agent engineer. They're coordinating, they're kind of leading, and they're partnering with the client. So they're kind of the face of the engagement. And these are some of our, like, super, super sharp people that we'v
18:44 / 19:47
from transcript18:44 – 19:47
...CS and sales. We do the close, three, and then we think about four churn. And often it's because I close Ben and then I throw you over to, you know, whatever on CS and it's like a terrible handoff. How do we think about creating great interplay betwe
26:11 / 27:16
from transcript26:11 – 27:16
...to support. I love this detail. So we have this, you know, Hunter. They sell three months. Great. How do you do the hand off of, hey. Meet enablement CS manager who you've never met before. They're gonna own this relationship now. Good luck. That's t
22:47 / 25:13
from transcript22:47 – 25:13
...SalesLoft is the leading sales engagement platform, helping sales teams drive more revenue with the modern revenue workspace. It's the one place sales teams can go to prospect, manage active deals, and get the insights they need to coach seller perfo
1:02:01 / 1:03:26
from transcript1:02:01 – 1:03:26
...reality is no sales team will ever be successful without the support of their cross functional partners. So finance, marketing, ops, tooling, executives, product, engineering. There is the entire company has to swarm around sales in order to make sal
8:15 / 9:28
from transcript8:15 – 9:28
...at Salesforce back early on in the day, we created this customer success manager. We were the only we're the first companies to do it. It hasn't changed since then. A lot of customer success organizations are are really a first line for support becau
23:49 / 26:07
from transcript23:49 – 26:07
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