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18 results for “customer service”
Topic2 mentions across episodes
Customer service
...service agent, is now available on every help desk. Fin can instantly resolve up to 80% of your tickets, which makes customers happier and you get off the customer service rep hiring treadmill. Fin by intercom, named the number one agent in g two's w
43:27 / 44:15
from transcript43:27 – 44:15
...Horatio to provide exceptional customer service.
30:00 / 31:00
from transcript30:00 – 31:00
“AI agents are forcing companies to completely rewrite their documentation”
...than just customer service, like I lost my wallet in the Uber kind of stuff. But the AI that's answering the question is as good as things you have written down. So some teams you see are employ are d
50:14 / 50:48
market insight50:14 – 50:48
...service is your entire business. That's the front line of your business. It's where you talk to your customers in their time of need, and Horatio is the trusted outsourcing partner for hundreds of startups and fast growing companies looking to delive
20:59 / 22:00
from transcript20:59 – 22:00
...your customer service help desk dramatically better? Pumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent is now available on every help desk. F
35:18 / 36:00
from transcript35:18 – 36:00
...a serious XM customer, not only can we tell you what station shade forty five hip hop music is playing on, but we can also if your radio stops working in your car, our agent will call the satellite and resend the encryption keys back to your car to g
24:45 / 25:55
from transcript24:45 – 25:55
...customer service agent in front of your customers 20 fourseven. Andrea Wien And so that take then on outcome based ticketing pricing, whatever you want to call it, it must differ dramatically because different customers are worth different amounts in
25:27 / 26:33
from transcript25:27 – 26:33
...our customer, like by then it's too late. It's done. Sales has to own the reality. Making sure that they understand how the product delivers the value for their vertical, their sub vertical, and then live support owns the problems. We have a fantasti
31:20 / 32:38
from transcript31:20 – 32:38
...customer, again, humans want to get heard by another human. There are emotion value in there. So for those, we believe that the role AI should play is to really augmenting the expert humans and make them really do a good job and to free up their hand
10:30 / 11:39
from transcript10:30 – 11:39
...would make your customer service help desk dramatically better?
57:45 / 58:47
from transcript57:45 – 58:47
...Like, the customer do not really enjoy waiting in the line to talk to even a human. They just want to get the get it done, like, password reset or tracking my shipment. If you can have a AI agent that can automate the interaction or even a website to
9:45 / 10:45
from transcript9:45 – 10:45
...service help desk dramatically better? Pumping it and switching to intercom. But you're you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent, is now available on every help desk.
45:45 / 46:50
from transcript45:45 – 46:50
...customer service agent, is now available on every help desk. Fin can instantly resolve up to 80% of your tickets, which makes customers happier and you get off the customer service rep hiring treadmill. Fin by intercom, named the number one agent in
0:41 / 1:42
from transcript0:41 – 1:42
...customer service help desk dramatically better? Pumping it and switching to intercom. But you're you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent, is now available on every help desk
46:35 / 47:08
from transcript46:35 – 47:08
...to make customer success an organizational responsibility. And it and it's really, like, unclicked things. Now it's gonna come up when your sales team is struggling because somebody got to onboarding and they had an issue and they were like, can't we
32:10 / 33:16
from transcript32:10 – 33:16
...customer service help desk dramatically better? Tumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent is now available on every help desk. Fin ca
58:20 / 59:15
from transcript58:20 – 59:15
...around areas of customer service, which is a really great use case. But I do truly believe if you fast forward three or four years, your agent will encompass all that your company does.
9:50 / 10:56
from transcript9:50 – 10:56
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