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16 results for “customer service”
Topic2 mentions across episodes
Customer service
...from our clients, and we're implementing that to customers.
18:00 / 19:04
from transcript18:00 – 19:04
...to customers. How do FDs what's the relationship between them and customer success? Because if you think about them building, learning the solutions, and in the construction phase, so to speak, how do you think about who's driving engagement, who's d
18:44 / 19:47
from transcript18:44 – 19:47
...to make customer success an organizational responsibility. And it and it's really, like, unclicked things. Now it's gonna come up when your sales team is struggling because somebody got to onboarding and they had an issue and they were like, can't we
32:10 / 33:16
from transcript32:10 – 33:16
...to talk to and organize that? Is there anything operationally that folks can learn about how you do that? We do have a UXR team, which is great. We have a research team, and so they can they help us, like, make sure that we can schedule. Honestly, th
56:11 / 57:17
from transcript56:11 – 57:17
“Why B2B and B2C customer support are completely different markets”
...of Mike's best customers has a p one bug. You don't just have one person involved. You have, yeah, six or seven people involved. You're reaching across departments.
48:26 / 49:00
market insight48:26 – 49:00
...customers is actually a pretty hard engineering problem. Earnings coming out might be interesting, but it not be compelling enough for you to actually reach out to those customers. I find the most compelling moments are actually personal posts on Lin
37:29 / 38:33
from transcript37:29 – 38:33
...customers are going to be thinking about potentially using. Here's our positioning in that conversation. Here's what our best customers are doing. Here are the things you need to understand about the product. And then, of course, here's our sales pro
39:41 / 40:57
from transcript39:41 – 40:57
...customer obsessed. Our teams are customer obsessed. We love talk to customers all the time, but they still build bad stuff.
52:30 / 53:34
from transcript52:30 – 53:34
...would make your customer service help desk dramatically better?
57:45 / 58:47
from transcript57:45 – 58:47
...did in customer research, they just need all the customer researches listed. Versus them asking, Hey, tell me this, tell me that. So we have account reports and org charts created, pre created for them. Similarly for outbound sequences. Instead of yo
38:57 / 40:04
from transcript38:57 – 40:04
...our customer, like by then it's too late. It's done. Sales has to own the reality. Making sure that they understand how the product delivers the value for their vertical, their sub vertical, and then live support owns the problems. We have a fantasti
31:20 / 32:38
from transcript31:20 – 32:38
making their calls at their desk versus going and hiding in a in a phone booth, you know, out of fear is one easy one. I personally love when and I meet with all the new hires when they first start. I do, like, a welcome thing with them. Fuck. I'm do
36:36 / 38:19
from transcript36:36 – 38:19
...customers, and that's our opportunity to make sure that we're all on the same page. It really does all come down to comms, doesn't it? At the end of the day, we we can be so neglectful of the internal focus on comms when focusing out, you know, exter
36:47 / 37:55
from transcript36:47 – 37:55
...your customer service help desk dramatically better? Tumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent, is now available on every help desk.
0:41 / 1:49
from transcript0:41 – 1:49
...customer service help desk dramatically better? Tumping it and switching to intercom. But you're not quite ready to make that change. We get it. That's why Fin, the world's leading AI customer service agent is now available on every help desk. Fin ca
58:20 / 59:15
from transcript58:20 – 59:15
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