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10 results for “customer perspective”
...customers have moved, and then you describe the benefits as well. So we spent quite a bit of time synthesizing these messages from customer and learning their observations and asking them what value did you get that you expected? What value did you e
29:15 / 30:24
from transcript29:15 – 30:24
...customer to let them know if there's a problem, to make sure we're on track to keep those promises. So it's great having a value proposition and articulating and making promises, but I'm holding our organisation accountable to keeping those promises.
35:10 / 36:19
from transcript35:10 – 36:19
...best customer service agent in front of their customers 20 fourseven.
20:15 / 21:18
from transcript20:15 – 21:18
...but keeping them happy, retaining them, making sure they're successful and thinking
15:49 / 16:57
from transcript15:49 – 16:57
...best customer service agent in front of their customers 20 fourseven. But we've got to earn our right to be able to be the front door of the experience by executing the proof of concept. Can I ask, with the commoditization of software, with software
20:57 / 22:05
from transcript20:57 – 22:05
...buyers' perspective. So they don't buy our product because they like us. Well, sometimes they do, but that's not the case. Right? They're buying it because it serves the purpose for them, not for us, not because we need to make the sale because our i
17:53 / 19:02
from transcript17:53 – 19:02
...customer experience metrics like NPS or CSAT as a feel good thing,
15:04 / 16:08
from transcript15:04 – 16:08
...customer obsession needs to also be anchored back into, does it work for your business? Like, just because a customer wants it, I mean, they probably want free products.
54:00 / 55:03
from transcript54:00 – 55:03
...customer but it's overfitting, you're screwing over the collective
5:49 / 7:55
from transcript5:49 – 7:55
...what customer success means to you. And 95% of the time, I get a different answer from everybody. K? That gives me a good sense of where we're at. It doesn't mean that the intent's not there. Doesn't mean that the willingness is not there. It just me
18:34 / 20:19
from transcript18:34 – 20:19
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