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10 results for “customer pain”
...my customers? They don't. And so they're gonna tell me some, you know, antiquated way of working with my customers and what to do. And then I have to hire people to put stuff into the software. And then I have to have people to manage those people to
24:04 / 25:08
from transcript24:04 – 25:08
...problem for a customer and you've done discovery, you've captured AI what their problems are, you understand the schema of your application. Why can't it onboard itself? Why can't I have an agent be like, okay. Based on this information, your company
33:44 / 34:50
from transcript33:44 – 34:50
I remember pushing, the the new project, like, in production. Like, it was a Friday night, and I woke up Saturday. And on the community we had, there were, like, so many people, like, swearing at us, like, the support. It was insane the amount of mes
18:00 / 19:05
from transcript18:00 – 19:05
and they started by asking why did you cancel? They got 10% usable responses. They changed it. Same email to why what made you cancel? And it's 20% usable responses. So this is this is there's, like, I guess, maybe some anecdotal data that this is a
20:10 / 21:19
from transcript20:10 – 21:19
...obsessed founder. Right? All my companies, I'm the one who services the customers. And when I went to HubSpot, I went from 20 customers to, 5,000. And I I was crying because I couldn't they call me and they would say, Elias, help me get on this scree
12:06 / 13:07
from transcript12:06 – 13:07
...leaving. That sucks. So, obviously, we wanna find out why they're canceling and do something about it. And the the the kind of root issue here is they don't wanna tell you. Like, they're already out the door. They've already, like, stopped investing
17:56 / 19:01
from transcript17:56 – 19:01
...pain that your user has and the job to be done they want solved, how quickly can you synthesize, prototype, and iterate on that? The other really interesting thing is agentic solutions fundamentally change this thing. For thirty years, I've had some
7:31 / 8:33
from transcript7:31 – 8:33
...many, like, customer are activated from the sign ups, and, how many are paying. So activation for us, it's basically like that one metric that you try to find in your software that's going to tell you whether or not people see the value of what you'v
17:08 / 18:19
from transcript17:08 – 18:19
...for a customer as long as it's fair. It's all the work to do to change the way you do your business.
40:24 / 41:39
from transcript40:24 – 41:39
And it didn't work until I went we we took the effort to have this one guy just hook it up. That now we rely on it daily. Right? But that's an example of even us because we went from zero to one and then 20 agents. For us, just RevOps was not as high
31:26 / 32:37
from transcript31:26 – 32:37
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