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9 results for “customer interviews”
...customer didn't know. So it's really important that you don't get caught up that we're all doing the same thing. The perception is if they're not talking about it, you are, that you're the only one doing it. How about a different situation where you
39:00 / 40:03
from transcript39:00 – 40:03
Just like, let's just have I wanna have this conversation with you about something, and it's just like, let's have this conversation, and here's what we wanna leave this conversation with. Yes. And I can't stress enough that it's actually really help
15:39 / 16:47
from transcript15:39 – 16:47
an individual or a partnership team, they have things in their head that they're thinking about that they can't share with anybody else. And they've exhausted all the airtime they have with their significant other at home. And that person's thinking,
6:45 / 7:45
from transcript6:45 – 7:45
So these end up being really helpful for people like, oh, wow. You and Alyssa had a really hard time sometime. Is there a story that you could share? Absolutely. I mean, so many so many examples. You know, I'm gonna give two quick examples. One is wh
1:08:58 / 1:10:02
from transcript1:08:58 – 1:10:02
...say that as the guide in their story, you wanna stop, and you actually wanna spend a good bit of time there. You wanna say, tell me about that. And then when they tell you about it, you wanna say, that sounds very frustrating, and that actually isn't
21:47 / 22:47
from transcript21:47 – 22:47
as something that could be useful in the changing of human behavior. I always thought of that sandwich where I say something nice, give the hard thing, and say something nice. She said, you've really changed the way I will give feedback to people for
1:10:26 / 1:11:34
from transcript1:10:26 – 1:11:34
As much as I didn't necessarily like being asked to bring in the names of 50 people, you do need to be able to go sell yourself because to be able to do good for someone, they need to know you're there and know how to use you. How did you learn how t
10:18 / 11:39
from transcript10:18 – 11:39
If he loses his place, he's done. That was a good lesson for me because she was right. If I forget what's gonna happen next, I'll just keep talking about the thing that's happening now until I find in my mind, oh, right. That's where I have to go nex
1:08:50 / 1:10:05
from transcript1:08:50 – 1:10:05
Now they don't need to be meaningfully different than the year before, but you and your direct reports need to agree on what they need to accomplish. Those things don't necessarily need to be x clients or y investment performance, but they do need to
17:10 / 18:20
from transcript17:10 – 18:20
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