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15 results for “customer feedback”
...customer feedback is the feedback that will drive you to the, you know, to the end result of the best product out there. There are many aspects to it. I I can share, you know, just one example about us. We, as, you know, in the beginning of the compa
57:39 / 58:45
from transcript57:39 – 58:45
...from multiple areas of the product. And that allows for that deep thinking to come to it. Do you see a difference in product review, discussion quality, and feedback quality when comparing remote and online versus in person and whiteboarded? I do. I
12:59 / 15:24
from transcript12:59 – 15:24
...So the customer tells you how the employee did, and that's part of the overall arrangement. So the feedback does make it even if they're working for someone else. Yeah. Yeah. And and one interesting thing is we facilitate the entire payment stack. So
1:17:15 / 1:18:18
from transcript1:17:15 – 1:18:18
...user feedback, I think, you know, it's really it's really nice because, like, many times, you know, people associate, like, they they only measure themselves by user feedback, the specific point. And I think this is also maybe, you know, something th
56:59 / 57:59
from transcript56:59 – 57:59
And so, like, friction of capturing those questions and the drop off that sometimes occurs is useful because it'll get people to a point of success. And that success is worth more than the drop off that we incurred. Can I ask, when you think about th
33:00 / 34:02
from transcript33:00 – 34:02
...to customers and dealing with customers all day every day. We have ones that were loan underwriters. We have ones that did home delivery of vehicles, and they know how the experience actually works and where the tooling has been falling down and and
32:59 / 34:09
from transcript32:59 – 34:09
...you know, customer obsessed, and I don't think that that every organization evangelizes it in the same way. You mentioned tight feedback loops there. Every product team has product reviews. But, Lee, some are done brilliantly, and some are done terri
32:03 / 33:16
from transcript32:03 – 33:16
because there's a lot of ambiguity, whatever, whatever. And so that's that's the pull way. And then push is when, the teams themselves, you know, they they want to discuss a topic because they need help with making a decision. They need, you know, a
17:59 / 19:04
from transcript17:59 – 19:04
...the customer tells you how the employee did, and that's part of the overall arrangement. So the feedback does make it even if they're working for someone else. Yeah. Yeah. And and one interesting thing is we facilitate the entire payment stack. So we
1:17:44 / 1:19:03
from transcript1:17:44 – 1:19:03
is waste of time. And you have to be really, really diligent not to let it become overprocessy in your organization because it's actually gonna it could destroy your culture. So when we think about, like, helping them ship better products, the way to
17:11 / 18:21
from transcript17:11 – 18:21
chart, we start from the member's job to be done. And I can tell you internally that was a controversial decision because the feed was already used by multiple teams as a way of discovery. That was a pretty big pivot internally and externally. It's a
18:41 / 19:53
from transcript18:41 – 19:53
...feedback on a particular thing that they need feedback on. It could be really early in the life cycle. It could be like right before they ship it. It could be design. It could be eng. It could be just a requirement,
33:43 / 34:54
from transcript33:43 – 34:54
...customer in the history of customers that got the preread, that got the explanation before they opened up a product of how it's going to work or why it's not going to work due to certain other things or reasons. And so we can get to all of those ques
50:11 / 51:16
from transcript50:11 – 51:16
How do you think it does that? Is that just Toby saying, hey. You can do that? Yeah. It's basically Toby saying it, but not in those kind words. It's more Toby getting extremely frustrated when he comes into product reviews where he feels that the te
47:55 / 49:11
from transcript47:55 – 49:11
...and the feedback has been amazing. In fact, some our top talent are the ones who are using this the most at LinkedIn. And the feedback from them has been incredible in terms because they're they're also willing to spend the time and and give the the
36:43 / 37:52
from transcript36:43 – 37:52
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