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2 results for “kpis” by Pat Phelan
“The biggest customer success problem isn't what you think it is”
...of those KPIs outside of the world of customer success. And I think that's one thing that I've always advised, you know, lots of people, including myself, to remember that we live this.
...were going to be because we were we're like, bear in mind, Andy, we were very early on the enterprise journey on the the committed revenue sort of ACV journey at the time. You know, up to that point, it's it it was a very consumption based business.
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