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3 results for “customer engagement” by Pat Phelan

Concept2 mentions across episodes

customer engagement

Topic2 mentions across episodes

Customer engagement

GTM09 - Building and Leading in Customer Success, with Pat Phelan, Chief Customer Officer, GoCardless with Pat Phelan

...the engagement type is one of the big ones. Is it reactive? Is it proactive? How much on that scale does it look? And and what the component parts of that are? There's some other fundamentals around, you know, tribal knowledge versus knowledge at sca

21:02 / 22:23

from transcript21:02 – 22:23

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