Filtered by speaker:Nick Mehta×
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5 results for “customer retention” by Nick Mehta
Concept14 mentions across episodes
customer retention
Concept6 mentions across episodes
retention
Topic5 mentions across episodes
customer retention
...customer, they want a discount. So the basic idea is each of these has a different strategy. So net retention is something people will probably ask you about, but every savvy investor knows how to see through this. And they will go to the second one,
9:00 / 10:07
from transcript9:00 – 10:07
...retention is pretty simple. It's one minus looking at your churn and your downgrades and downsell over your starting point. Right? So if you had started with a million dollars and you had $50,000 of churn, full churn, $50,000 of downsell, that's a 10
11:16 / 12:16
from transcript11:16 – 12:16
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