having credibility and having trust and collaboration with people. Things that are difficult to quantify, but you could feel the emotional benefit coming out. So first thing I did was speak to customers and use my favourite two questions really, whic

But then you in a I'm okay, you're not okay. Because I'm saying, hey, it's your fault. And it was a comedian who said, anybody who drives faster than me is a maniac. Anybody who drives slower than me is an idiot. Because we think we're always right.