Filtered by speaker:Asif Jeevanjee×
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5 results for “customer retention” by Asif Jeevanjee
Concept14 mentions across episodes
customer retention
Concept6 mentions across episodes
retention
Topic5 mentions across episodes
customer retention
...They keep a very close eye on what it is that the customer wants. And when I say the customer, one of the things that makes this industry quite unusual is there are two customer groups. There's the client and there's the consumer. Whether it's throug
12:04 / 13:04
from transcript12:04 – 13:04
...retention rate and stickiness of any of these contracts? There are switching costs involved. The retention rate for Compass is 96%, which is industry leading. That is very, very high. And when you think about the scale of the business, $42,000,000,00
9:45 / 10:51
from transcript9:45 – 10:51
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